Help & Support

Most collections go ahead, even on a bank holiday. If your collection day is rescheduled we’ll send you a text message in advance. You can also keep track of any changes to your collection calendar online or through the Panda mobile app.

We have a few ways you can look this up. If you have your login details, you can access your account through our online portal and click 'Collection Calendar' on the sidebar to see when your next collection is due. You can also find this information by downloading our smartphone app.

Keep forgetting to put the bins out? Panda mobile app users can choose to receive push notifications the day before their collection. You’ll never miss one again!

You can also contact our Live Chat service by clicking here.