Help & Support

Bin collection can take place anytime from 6am – 6pm.  

We advise customers to leave the bin out the night before collection or before 6am to guarantee the collection takes place. Bins should be left kerbside. If there is an issue with access, Panda will advise on the best location for collection.  

Brown Organic bins will be available to every customer within the next 12 months.

We have begun the rollout of compost bins to rural customers, this will be done on a phased basis.

Before we deliver any bins, we will inform customer of the imminent delivery and advise when the service will start and all collection details.

If we service a compost bin in your area, and you want to request the service you can contact us on live chat or through email on customer care and we can organise the service is added on the account.

Payments made directly to Panda are not updated or reflected on your account immediately, it can take a few hours to show.

Payments made via third parties can take 2 working days to reflect on your account.

The collection calendar can be obtained by logging into your Panda app.  

As the bins are weighed as they are emptied into the trucks, you will have access to this information through your Panda app.  

Each of your bins has a microchip inside, the bin is weighed on each collection (minus the weight of the actual bin). 

This information is communicated to our internal system and is available for customers to view following collection.  

All of our trucks are certified confirming the accuracy of our weighing systems on board.  

Geneally collections will take place as normal on a bank holiday.  

Occasionally, around Christmas the collection day may change. Customers will be notified in advance and all collection reminders will reflect the change of collection.  

If collections are going to change, the customer will be notified via text or as a push notification on the APP. It is important that we have the customers details for such updates.  

Please contact a customer care agent on live chat or via email on customercare@panda.ie 

Replacement bins are chargeable at €40 per bin. 

A customer can order a smaller/larger general waste bin if their waste requirements change.  

If a customer is looking to reduce or increase the size of their bin a customer care agent will request that another bin is delivered, and the current bin removed.  

The price difference will depend on the payment plan the customer is currently on.  

To order an additional bin, you will need to contact our customer care team. The account holder will need to make this request by email to customercare@panda.ie 

The cost will depend on the price plan that you are currently on.  

• If you pay per lift, you will pay for the extra lift.  

• If your account is on a fixed monthly or quarterly charge, we will need to amend your contract. 

Panda do not organise moving bins from one property to another.  

If a customer wants to move the bins themselves, we have no issue with this. 

If a customer cannot move the bins, and there are no bins at the new address we will organise delivery of bins, please be aware that delivery can take 7 = 1- working days.  

To view your collection calendar, you can log into the Panda website, where you can view and download the calendar.  

On the APP, there is also collection details available, we will also send collection reminder notifications. Please note to receive these, you will need to have your push notifications turned on.  

We will refuse collection of your bin for the following reason.  

• Account in arrears 

• Bin was not out in time for the collection 

• Contamination 

From time to time, there may be issues with collections due to adverse weather conditions or breakdowns, if this is the case we will endeavour to complete the service. If this does occur, we will update you with an APP notification or via text message. 

For all other non-collections, you can contact us on 01 8298992, live chat or customercare@panda.ie  

Most collections go ahead, even on a bank holiday. If your collection day is rescheduled we’ll send you a text message in advance. You can also keep track of any changes to your collection calendar online or through the Panda mobile app.

We have a few ways you can look this up. If you have your login details, you can access your account through our online portal and click 'Collection Calendar' on the sidebar to see when your next collection is due. You can also find this information by downloading our smartphone app.

Keep forgetting to put the bins out? Panda mobile app users can choose to receive push notifications the day before their collection. You’ll never miss one again!

You can also contact our Live Chat service by clicking here.