Help & Support

To view your collection calendar, you can log into the Panda website, where you can view and download the calendar.  

On the APP, there is also collection details available, we will also send collection reminder notifications. Please note to receive these, you will need to have your push notifications turned on.  

Most collections go ahead, even on a bank holiday. If your collection day is rescheduled we’ll send you a text message in advance. You can also keep track of any changes to your collection calendar online or through the Panda mobile app.

We have a few ways you can look this up. If you have your login details, you can access your account through our online portal and click 'Collection Calendar' on the sidebar to see when your next collection is due. You can also find this information by downloading our smartphone app.

Keep forgetting to put the bins out? Panda mobile app users can choose to receive push notifications the day before their collection. You’ll never miss one again!

You can also contact our Live Chat service by clicking here.