Life at Panda

It started in 1990 with two trucks. Today, Panda is trusted by more than 360,000 homes and businesses.

Panda is a proud member of the Beauparc Utility Group which was founded in Beauparc, county Meath in 1990. We have greatly expanded and diversified over the last 31 years, and now employs over 3,500 employees.

With a variety of departments and a host of talented, passionate & creative people, Panda has an opportunity waiting for you!

Current Vacancies

Job Summary:

Panda are looking to recruit a customer service agent that will act as a liaison between our company and its current and potential customers.

The successful candidate will be required to deal with customer issues, complaints and enquiries effectively and in a timely manner.

You will also be asked to upsell or Cross sell other product or service offerings from our sister companies.

Maintaining excellent standards in customer satisfaction and experience will be the core of every decision and behavior.

 

Job Type / Category:

Full-time, Permanent

Incoming Call Centre – Problem solving, Customer Care.

The working hours will be flexible between 8am and 6pm.

 

Key Responsibilities:

  • Ability to work in a high volume work environment
  • Works well under pressure
  • Identify customers’ needs, clarify all account information, identify and resolve issues you are presented with and be able to provide solutions
  • Build relationships and engage customers by going the extra mile

Essential Competencies:

  • Good PC skills (MS Office, email, spreadsheets etc)
  • Excellent telephonic manner and written communication
  • Strong analytical and problem solving abilities
  • First rate attention to detail
  • Ability to work individually and as part of a team

Experience & Qualifications:

No Previous Call Centre experience required.

Completion of a relevant third level qualification such as business/marketing/accountancy etc. is preferred.

Benefits:

  • On-site parking

Schedule:

  • Monday to Friday

Apply: With your CV here.

 

DRIVES – Box Trucks, Skip Trucks, Hook Loaders, RCV’s & REL’s

Role Purpose:

  • To safely deliver and collect waste in line with customer requirements.

Key responsibilities include:

  • Carry out required vehicle condition checks as required on a daily or weekly basis in accordance with company policy (Drivers Manual)
  • Carry out assigned collection and delivery targets on a daily/weekly basis.
  • Be 100% compliant with health, safety, smoking regulations, and environmental requirements.
  • Maintain written and electronic records as required.
  • Assist in route optimization through the use of a GPS system.
  • Maintain the cleanliness of the assigned company vehicle to agreed standards.
  • Deal courteously with customers and relay any relevant information on delivery or customer requirements to the relevant Panda staff.
  • Communicate information that could potentially improve customer service or increase business.
  • Work flexibly in line with the requirements of the depot.
  • Assist in training new personnel, as required.
  • Communicate effectively with helpers (where relevant) and ensure their health and safety.
  • Participate in company-mandated training.
  • Carry out any other duties as required in line with meeting Panda company objectives.
  • Observing and maintaining Panda values.

Required Skills & Experience

  • Route knowledge
  • Productivity
  • Health & safety awareness
  • Customer service
  • Condition of assigned vehicle
  • Compliance with environmental, health and safety, and customer requirements
  • Keeping accurate records
  • Attendance and timekeeping
  • Competent to drive the full range of Panda vehicles (within license restrictions)
  • Demonstrated knowledge and application of driver’s manual.

Qualifications / Skills Requirement

  • Valid C License without endorsements
  • Be certified fit to undertake this role by Panda Occupation Health Advisors
  • Attention to detail
  • Well organized
  • Courteous
  • Self-motivated with the ability to work on own initiative
  • Good communication skills
  • Knowledge of health and safety
  • Safe Pass qualification desirable (but not essential)

Apply: By email

Role Purpose:

  • Panda has vacancies for full-time Truck Drivers at its Waterford Depot.

Qualifications / Skills Requirement:

  • Candidates must have a clean, full rigid truck licence, have completed CPC course, and be available for all-day work.

Benefits:

  • The successful candidates will receive a generous meal allowance and top hourly rate.

Apply: By email

Location: Panda Waste, Millennium Business Park, Ballycoolin, Dublin 11
Reporting to: Subcon Supervisor
Job Status:  Permanent

Responsibilities/ Duties including but not limited to:

  • Completion of all administration within the Subcon Administration Team
  • Working with subcontractors to ensure work is completed on a daily/ weekly basis and ensuring all work is confirmed on Elemos for month end deadlines.
  • Monthly checking and approval of invoices
  • Responsibility for all docket administration in relation to subcontracted services.
  • Liaising with the Sales Team/Customer Service/Operations/Key Accounts/Corporate Departments and Customers to resolve Invoice issues / Credit Queries.
  • Assist Subcon Supervisor in month end processes including all weekly data checks
  • Any ad hoc duties requested by Subcon Supervisor

Required Skills & Experience:

  • 2 years Administration experience in a busy environment
  • Possess excellent communication and organisational skills
  • Experience working on a database
  • Have a good working knowledge of MS Word and Excel
  • Be enthusiastic with a professional telephone manner
  • Solid Organisational skills including attention to detail and multitasking skills.
  • Have the ability to work as part of a team and on their own initiative

Apply: With CV by email

Location: Panda Waste, Millennium Business Park, Ballycoolin, Dublin 11

Reporting to: Customer Service Supervisor

Job Status:  Full-Time

Hours of Work:

7am – 7pm Monday to Friday

8am – 6pm Saturday (Rostered approx. 1 per month)

Job Purpose:

To undertake the Customer Service process within The Panda Group ensuring that we exceed the customer expectations.

Providing next level customer service.

Role Context:

The Customer Service Representative will work as a vital part of the Customer Service team to act as a support to the customer as they transact their business with The Panda Group.

Responsibilities/ Duties including but not limited to:

  • Answering incoming calls and directing calls to appropriate personnel.
  • Dealing with customer service calls from commercial customers.
  • Answering questions about our organisation and providing customers with other information as required.
  • Dealing with customer service queries/complaints and liaising with other departments to resolve issues.
  • Process all customer related queries and requests in a timely and consistent manner
  • To be prepared to work in a flexible multi-skilled environment
  • Work as part of a team with a positive attitude

Skills Required

  • Professional & Friendly telephone manner
  • Knowledge retention
  • Attention to detail
  • Customer Focused
  • Good organisational skills
  • Good computer skills
  • Ability to work in team environment
  • Effective Communication skills
  • Proven ability to perform and remain calm under pressure
  • Flexibility – the ability to respond to different task in other areas of the working environment
  • Note: Must be 18 years or over

Apply: With CV by email