Help & Support

As the bins are weighed as they are emptied into the trucks, you will have access to this information through your Panda app.  

Each of your bins has a microchip inside, the bin is weighed on each collection (minus the weight of the actual bin). 

This information is communicated to our internal system and is available for customers to view following collection.  

All of our trucks are certified confirming the accuracy of our weighing systems on board.  

Please contact a customer care agent on live chat or via email on customercare@panda.ie 

Replacement bins are chargeable at €40 per bin. 

To order an additional bin, you will need to contact our customer care team. The account holder will need to make this request by email to customercare@panda.ie 

The cost will depend on the price plan that you are currently on.  

• If you pay per lift, you will pay for the extra lift.  

• If your account is on a fixed monthly or quarterly charge, we will need to amend your contract. 

Panda do not organise moving bins from one property to another.  

If a customer wants to move the bins themselves, we have no issue with this. 

If a customer cannot move the bins, and there are no bins at the new address we will organise delivery of bins, please be aware that delivery can take 7 = 1- working days.  

To view your collection calendar, you can log into the Panda website, where you can view and download the calendar.  

On the APP, there is also collection details available, we will also send collection reminder notifications. Please note to receive these, you will need to have your push notifications turned on.  

We will refuse collection of your bin for the following reason.  

• Account in arrears 

• Bin was not out in time for the collection 

• Contamination 

From time to time, there may be issues with collections due to adverse weather conditions or breakdowns, if this is the case we will endeavour to complete the service. If this does occur, we will update you with an APP notification or via text message. 

For all other missed bin collections, you can contact us on 01 8298992, live chat or customercare@panda.ie