Help & Support

Bin collection can take place anytime from 6am – 6pm.  

We advise customers to leave the bin out the night before collection or before 6am to guarantee the collection takes place. Bins should be left kerbside. If there is an issue with access, Panda will advise on the best location for collection.  

Payments made directly to Panda are not updated or reflected on your account immediately, it can take a few hours to show.

Payments made via third parties can take 2 working days to reflect on your account.

The collection calendar can be obtained by logging into your Panda app.  

We will refuse collection of your bin for the following reason.  

• Account in arrears 

• Bin was not out in time for the collection 

• Contamination 

From time to time, there may be issues with collections due to adverse weather conditions or breakdowns, if this is the case we will endeavour to complete the service. If this does occur, we will update you with an APP notification or via text message. 

For all other missed bin collections, you can contact us on 01 8298992, live chat or customercare@panda.ie