Please click here to view recent announcement in relation to our exit of the energy market.

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Panda Power exiting energy market

There will be no interruption to your electricity/gas supply.

Customers wishing to choose their own new supplier can do so, and we would encourage you to take your time and explore the market for best value, up to and including the 30th of September 2022 You can visit Bonkers.ie or Switcher.ie to find the best value.

There will be no exit or transfer fees for the movement to your new supplier.

There is no need for you to do anything, as part of our controlled exit, Panda Power has entered into a process with the Commission for Regulation of Utilities (CRU) called ‘Supplier of Last Resort’ (SOLR), which ensures all customers will have a seamless transfer to the CRU’s designated suppliers: Electric Ireland for electricity customers and Bord Gáis Energy for gas customers from 30th of September 2022.

When the supplier of last resort protocol is called into action, it includes a restricted period where you are obliged to stay with the rescue supplier — Electric Ireland or Bord Gáis Éireann. The length of this period is not fixed but will be decided by the regulator. Therefore, we encourage you to explore the best value supplier before the switch.

We will only transfer your name, address and contact details. Your bank details will not be transferred. Therefore, you would need to contact your new supplier to set up your new payment arrangements.

You will not retain your existing discounts and new tariff will be provided by your new supplier.

Yes, you will receive a final invoice up to the date you transfer to a new supplier or the Supplier of Last Resort.

You should continue to pay your bill in your usual payment method. If you are a direct debit customer, we will collect your invoice payment as usual.

Panda Power will continue to process refunds as normal. If you are not a direct debit customer, you will need to contact us with your bank details, so we can process refund.

Upon issuing your final invoice, if you are Level Pay customer and there is a final balance due, we will collect this by direct debit.

Your credit will not be moved automatically, as the Suppliers of Last Resort and the regulator will not have access to our payment systems. If your account is in credit, we will refund this credit to the account you normally pay us from. If you are not a direct debit customer, you will need to contact us with your bank details, so we can process refund.

Your waste account will not be affected, the exit refers only to the energy accounts.

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