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Just Switched?

You can see your contract end date by logging into your online account. Want to stay with Panda? We’d love to have you. Please call our loyalty team on 01-773-9996 who can offer you a renewal contract.

Your new Panda Power bill may look different to those from your previous supplier. Because of this, we have explained everything you need to know on this document (click here to download). If you have any other queries about your bill, check out our FAQs, or call our team on 01-829-8989.

Your electricity meter will continue to be read by ESB Networks and if you have a natural gas supply, Gas Networks Ireland. ESB and Gas Networks Ireland own, operate and read all meters in the Republic of Ireland, regardless of who supplies your energy. ESB Networks or Gas Networks Ireland will attempt to read your meter four times a year. Aside from this, we rely on readings submitted by our customers or else estimates given to us by ESB Networks and Gas Networks Ireland.

Cashback will show on your invoice as a ‘balance brought forward’ -€XX.XX if there is a credit on the account. Sometimes, your cashback may be deducted from a balance so you may not always see it on the bill. You can check when your cashback has been paid by logging into your online account.

Cashback will not be transferred to your bank account directly. We will apply the amount as a credit against your electricity invoice on any requested bill once the first payment on your new contract has been made. To claim your cashback you need to call us on 01-829-8989 or send us an email request. This will then be added as a credit on your account to be deducted from your next invoice.

If you want to remove someone’s name from the account we would need to speak with that person to get their permission, and see proof of address. This can be a bank statement, phone bill, lease agreement or another utility bill. If that person has passed away we would need a copy of the death certificate.

You will receive confirmation of your new account within one week of sign-up, and your welcome pack within two. Wondering if there’s anything else you need to do at this point? Here are some answers to some of the more common switching questions: 

  • Do I have to contact my current supplier?
    No, Panda will provide your old supplier with your latest meter readings and take care of the switching process for you. Your old supplier will close your account and issue your final bill.
  • Will my supply be disrupted?
    No, neither your gas nor electricity supply will be disrupted if you switch. All energy suppliers use the same network so there will be no change to the way your home gets its power.
  • Who do I contact if there is a fault with my connection?
    If you have any issues or suspect that there is a fault with your electricity please contact ESB Networks on 1800-372-999. For gas issues, please contact Gas Networks Ireland on 1800-205-050.
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