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Energy FAQ

A final meter reading should be taken on your last day of trading at the premises. You should then contact us with your reading who will close your account and issue the final invoice. 

It would be very helpful if you could also provide the name and number of either the landlord or new tenant of the property so we can arrange for them to take over the supply and to avoid the property being disconnected. You will also need to provide either a forwarding billing address or email where we can send the final bill.

Electricity usage is separated into two parts, active and reactive. Active usage will be the normal units calculated on your bill. Reactive usage is recorded as Wattless. 

Large commercial or industrial premises are likely to have items of electrical equipment that require Wattless energy to operate, such as large motors or industrial lighting. If the number of Wattless units per billing period exceeds one third of the overall consumption of the bill, you will be charged for Wattless usage.

You can engage an electrical contractor to instruct you on how to keep your Wattless charges down. They may offer power factor correction equipment to assist with this. 

If you feel like you have been billed for an incorrect amount of usage, double-check your read type. If your current read is an ‘(A)’ (Actual) it may be that your previous reading(s) were estimated and this reading has balanced your usage.

If you think your meter is recording usage when it shouldn’t be, the ‘Trip Switch Test’ can help you establish whether or not your meter is recording accurately. To do this, take a meter reading, turn off all power at the premises and wait 30 minutes. If the reading hasn’t changed in this period it is likely the meter is recording correctly.

If you are still unsatisfied, please contact your electrical contractor. There may be a piece of on-site equipment that is malfunctioning and causing higher than normal consumption. Your electrical contractor will be able to survey the premises and advise.

You will receive written confirmation of your contract start and end dates 5-7 working days after signing up with Panda. Your start date will be the date we began supplying electricity to your premises.

Maximum Import Capacity (MIC) is the upper limit on the total electrical demand you can place on the network system. 

Each connection point on the electricity network has a MIC associated with it. To find out the correct capacity for your premises you should speak to an electrical contractor, who should be able to advise on the correct MIC for your requirements. Any changes that need to be made should be done through ESB networks. It is important your premises has the correct capacity. If it is too high you will be paying for capacity you don’t need. Too low and it will mean the site is not being supplied with enough power for day-to-day operations.

The Public Service Obligation (PSO) Levy is mandated by the Irish Government and approved by the European Commission. It is charged to all electricity customers in Ireland and supports the generation of electricity from sustainable, renewable and indigenous sources. The levy is calculated and certified annually by the Commission for Regulation of Utilities (CRU). All energy suppliers are required to collect this levy from customers through their bills. The PSO Levy is reviewed on 1st October each year and is subject to change.

Your bill will have a letter after your readings explaining how they have been obtained – (A) Actual, (E) Estimate or (C) Customer provided.

Your bill will normally cover 61 days usage, however this may vary slightly depending on the date readings are obtained.

If your current bill is based on an actual meter reading, your previous bill(s) may have been estimated. If your estimated usage was lower than your actual consumption, this latest bill will level out the balance. It is important to submit regular meter readings to keep your bills as accurate as possible.

These are several different elements that come together when calculating your bill. The electricity units consumed between your previous and current readings are multiplied by your agreed contractual unit price to give your total usage cost. This is then added to your standing charge, PSO Levy and VAT to calculate the total amount due.

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