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Help & Support

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Energy FAQ

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Considering Switching?

Your bills will be generated according to your billing cycle. These are pre-determined by your network read cycle, and are usually bimonthly, unless you are a Level Pay customer.

You can choose another supplier at any time. Please be aware that you may be liable for termination fees should you switch whilst in contract. Call us on 01-829-8989 to discuss your options.

It is absolutely fine if you have changed your mind. Call us on 01-829-8989 within 14 days of your sign-up date to cancel your account at no charge.

Our terms and conditions are available here.

If you are currently receiving an allowance from the Department of Social Protection you are still entitled to that allowance once you become a Panda customer.

Panda are aware that some of our customers may have special requirements for which their energy supply is vital. If you are dependent on any electrical medical equipment please contact 01-829-8989 in order to register as a critical care customer. For our full code of practice on vulnerable customers please click here.

Debt-flagging is a code of practice introduced by the Commission for Regulation of Utilities to reduce the number of energy customers changing suppliers with an overdue balance (over a certain threshold). This is to avoid debt and disconnection in the domestic and business electricity market. If you are attempting to change suppliers, your current supplier may raise a debt-flag which will result in your switch being rejected. If you feel you have been debt-flagged in error please contact your current provider to discuss the status of your account.

Contact your current provider to request a credit refund and continue your switch to Panda.

To get our best deals make sure you pay by direct debit and choose e-billing to receive your invoices by email. If your contract is coming to an end, please call our team on 01-829-8989 to discuss a new discounted plan for the next year.

Thank you for choosing Panda! As a new customer, you will receive confirmation of your account within one week of sign-up, and your welcome pack within two weeks. If you have any questions, please call our team on 01-829-8989.

You can switch to Panda once your property has a separate electricity and/or gas meter and the energy bills are in your name.

You can find your Meter Point Reference Number (MPRN) or Gas Point Reference Number (GPRN) on any of your past bills. Your MPRN will be 11 digits and your GPRN will be seven digits. 

If you are moving into an existing property, the easiest way to find your new MPRN/GPRN is to ask your landlord or the previous property owner. If you have just built a new house and are yet to be billed for electricity, please call ESB Networks on 1800-372-757 to verify your MPRN, or Gas Networks Ireland on 1800-464-464 to verify your GPRN. If you have bought an apartment or house on a scheme, you should contact your builder.

You will need your electricity Meter Point Reference Number (MPRN) and/or your Gas Point Reference Number (GPRN). Make sure you have your current meter readings at the ready. You will also need your bank details if you want to pay by direct debit. 

Depending on how long you have been with Panda, you can choose a separate plan or sign up for a new dual fuel plan. Please contact our team on 01-829-8989 to discuss your options.

If you would like to switch to Panda, visit our 'Sign up' page or call our team on 01-829-8989.

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